How Our Legal Position Works
Our Legal page sets the terms that apply when you create an account, keep wallet records and use account tools where local law permits. We write the terms around actions you actually take: opening a profile, confirming your phone or email, using DANA, OVO, GoPay or
-
1
QRIS, and asking support to change account details. We do not treat a wallet entry as anonymous; each transaction reference may be kept with your account record for dispute checks, fraud prevention and legal requests. If eligibility, access or a service area changes, we apply the
-
2
wording shown in your Legal Centre and may pause affected actions while we check the account. You can reach us through live chat, account inbox or the legal request form inside Profile > Legal Centre.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.